The following white papers are downloadable:

• Business Rules Modeled
• Business vs. IT: Solving the Communication Gap
• Myths of Methodology
• New Value of the Business Analyst
  
• The Profitable Loan Experience
• Voice of the Customer: Personalized Relationship Management

Additional papers listed below are available by contacting Frontier:

• Anatomy of a Business Analysis Area of Competency
• Best Practices in Business Rules
• BPMN Master Reference and Primer 101
  
• Developing an Effective Mentoring Plan